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WHITE FINCHES JEWELRY

DELIVERY

As most of our jewelry is individually handmade in small quantities, your order may take up to 5 working days to be processed before it is ready to ship.   We will send you a tracking number by email after your parcel leaves the workshop.

For orders within Singapore: 

  • Flat rate SGD3.90 shipping on orders below SGD50.
  • Free shipping on orders above SGD50.  
  • Delivery takes 2-5 working days after processed. 
  • For express/same day courier, do note that an additional charge will apply.  Please email us at [email protected]  

For orders outside of Singapore: 

* Please note that due to the COVID-19 situation, there may be significant delays for all international shipments in and out of Singapore. Please click here for more updates  *

  • Flat rate USD10 shipping for international delivery.
  • Orders are shipped out by Singpost International Postal Service.  
  • Delivery times for international orders vary according to your location and you may refer to this link for approximate delivery times.  (Refer to ‘ Registered Package (International)’)
  • To upgrade to express courier shipping, please email us at [email protected]  Additional charges apply according to destination.
  • You will be responsible for any import/customs-related charges implemented by your destination country.  

Returns

If you’re not happy for any reason, you may return eligible White Finches items within 7 days of receiving the order, provided that the items are unused and in original condition, including all original packaging. 

All returned items must meet the terms of our return policy, or they will be sent back to you at your expense.

What’s not eligible for return?

 We are not able to offer returns on crowdfunded itemspre-ordered items, items sold at a discount and/or products marked “final sale”.

any shipping cost will be borne by the customer.  

purchased items can only be returned once.

What’s the return process?

The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice. For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us. 

To arrange a return, please email [email protected]

Return Validity

Item(s) in new and original condition can be returned for a monetary refund within 7 days from the date of receipt (inclusive weekends and public holidays)

Exchanges

What’s your exchange policy?

We don’t have a formal exchange program. If you’d like to exchange something for a different color or size, we treat it like a return. Then you can place a new order on our webshop for the item you’d like to receive in exchange.

To arrange a return, please email [email protected]

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